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Privacy Policy

At Doral Med Spa Skin Care, we are committed to protecting the privacy and security of the personal information of our clients and visitors to our website. This Privacy Policy describes how we collect, use, protect, and share the information you provide when interacting with our services, including the use of our website, promotions, and marketing campaigns.

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Information We Collect

We collect personal information in various ways, including when you:

  • Register for our promotions (Example: requesting a discount coupon).

  • Schedule an appointment at our clinic.

  • Communicate with us through our website, social media, SMS, WhatsApp, or phone calls.

  • Participate in surveys, promotions, or sweepstakes organized by us.

The personal information we collect may include:

  • Identification Data: Name, last name, date of birth.

  •  Contact Information: Phone number, email, address.

  • Skin and Treatment Data: Information about skin spots, aesthetic treatment history, preferences.

  • Payment Information: In case you make a purchase or deposit to reserve an appointment.

  • Browsing Data: IP address, geographic location, device type, pages visited on our website.

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How We Use the Information

We use the collected information for the following purposes:

  • Process your registration and schedule appointments.

  • Offer and manage our promotions and discounts.

  • Personalize the client experience with treatment recommendations.

  • Send notifications and appointment reminders.

  • Communicate with you through SMS, WhatsApp, phone calls, or email.

  • Improve our services and website through data analysis.

  • Comply with legal regulations and security requirements.

We do not share, sell, or rent your personal information to third parties for commercial purposes without your consent.

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Security Measures

We implement security measures to protect your personal information against unauthorized access, loss, alteration, or improper disclosure. These measures include:

  • Firewall protection and data encryption.

  • Restricted access to authorized personnel only.

  • Security protocols for data storage.

Despite these measures, no data transmission over the Internet or storage system is 100% secure. If we detect a security breach that compromises your information, we will notify you immediately.

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Consent to Communications

By registering for our promotions, you consent to receive text messages, WhatsApp messages, and emails related to:

  • Appointment confirmations and reminders.

  • Information about promotions and discounts.

  • Post-treatment follow-up to ensure your satisfaction.

You may opt out of these messages at any time:

  • For SMS, reply STOP to unsubscribe.

  • For emails, use the “Unsubscribe” option included in each email.

  • For WhatsApp, send us a message indicating that you wish to stop receiving notifications.

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Information Sharing

We may share your information with third parties only in the following cases:

  • Service Providers: Who assist us with appointment management, payments, and communications.

  • Legal Authorities: In case of court orders or compliance with the law.

  • Partner Companies: Only if you have expressly authorized it.

We will never sell or rent your information to third parties for advertising purposes.

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Cookies and Tracking Tools

Our website uses cookies and tracking tools to improve your experience.

What are cookies?
Cookies are small files stored on your device that help us recognize your preferences and optimize the website.

You can manage or disable cookies in your browser settings. However, some site features may be affected if you disable them.

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Your Rights

As a user, you have the following rights regarding your personal information:

  • Access the personal data we hold about you.

  • Request corrections if the information is incorrect or outdated.

  • Request deletion of your information from our records, unless there are legal reasons to retain it.

  • Withdraw your consent to receive communications.

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Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through a notice on our website or by email.

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Acceptance of This Policy

By using our services and registering for our promotions, you confirm that you have read, understood, and accepted this Privacy Policy.

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